9a99 Privacy Policy — Your information is completely safe
This policy describes in detail how your personal information is collected, stored, and kept secure on the 9a99 platform.
Introduction
This Privacy Policy ("Policy") applies between 9a99 ("we", "us") and every member ("you", "your") who uses this website or service. By using the 9a99.lat website and related services, you are considered to have agreed to the terms set out in this Policy.
We believe your privacy is a fundamental right. For this reason, 9a99 follows industry-standard security technologies and practices to keep each member's personal information as secure as possible on our platform. This Policy has been prepared in the context of providing services in the Bangladesh market and is governed by applicable laws of Bangladesh.
What information we collect
When opening a 9a99 account and while using our services, we may collect the following types of information:
a) Identity information
- Full name and date of birth (for age verification)
- National ID number or passport number (where applicable)
- Email address and mobile number
- Residential address
b) Financial information
- Information related to bKash, Nagad, or Rocket accounts (for transaction verification)
- Deposit and withdrawal history
- Balance and bonus records
c) Technical information
- IP address and browser type
- Device information (model, operating system)
- Cookies and session data
- Login time and usage patterns
d) Gaming activity information
- Betting history and results
- Preferred game categories and statistics
- Session duration and activity patterns
How we use your information
9a99 uses your personal information only for defined and lawful purposes. The main purposes for which we use your information are listed below:
Service delivery and management
Your information is necessary for creating and managing your account, processing transactions, and running gaming services smoothly. It is also used to verify your identity and age.
Security and fraud prevention
We analyze technical information to protect your account from unauthorized access, fraud, and suspicious activity. If any unusual activity is detected, we notify you immediately.
Ensuring responsible gaming
By analyzing gaming activity data, we can identify potentially problematic gaming behavior and provide assistance to members when needed.
Improving customer service
We use information to resolve your issues quickly and to continuously improve the quality of our services. Your account information is verified when providing our 24/7 live chat support.
Meeting legal obligations
We are required to retain certain information for specified periods in accordance with applicable laws and regulations.
Sharing information with third parties
9a99 never sells your personal information or discloses it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:
- Service provider partners: Only the necessary information is shared with selected partners for payment processing (such as bKash, Nagad, Rocket) and technical support.
- Legal authorities: Information may be provided in response to valid legal processes in Bangladesh, court orders, or legitimate requests from government authorities.
- Fraud prevention agencies: Information may be exchanged with relevant agencies to prevent financial crime and fraud.
- Business transfers: In the event of a business merger or acquisition, your information may be transferred, but the new entity will be bound to follow this same Privacy Policy.
Data protection and security measures
9a99 uses modern technology and practices to ensure the security of your information. The key components of our security framework are as follows:
SSL Encryption
All data transfers between your browser and our servers are secured by SSL (Secure Socket Layer) encryption. This means no third party can intercept or read your information.
Storage security
All your personal information is stored in encrypted databases. Passwords are never stored in plain readable form — instead, advanced hashing algorithms are used.
Access control
Only authorized staff can access your information, and they are given limited access only to the specific information required for their job. All access is logged and regularly reviewed.
Security audits
Our security systems are regularly tested and reviewed. In the event of any security incident, we take immediate action and notify affected members.
Cookie policy
The 9a99 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.
Essential cookies
These cookies are necessary for the core functionality of the website — such as maintaining login sessions and ensuring security. Without them, the website cannot function properly.
Performance cookies
These cookies collect information about how you use the website. We use this information to improve the quality of our services.
Preference cookies
These cookies are used for your language preferences, settings, and personalized services.
You can control cookies by changing your browser settings. However, disabling certain essential cookies may limit some functionality of the website.
Your rights
As a member of 9a99, you have the following rights:
Right to access
You may request to know what information we hold about you. We will generally respond to your request within 30 working days.
Right to rectification
If any of your information appears to be incorrect or incomplete, you may request a correction. We will make the appropriate changes after verification.
Right to erasure
In certain circumstances, you may request that your personal information be deleted. However, where there are legal obligations or active dispute resolution matters, it may not be possible to delete all information.
Right to restrict processing
In certain specific cases, you may request that the processing of your information be restricted.
Right to data portability
In certain circumstances, you may request that your information be provided in a structured, commonly used format.
Data retention period
9a99 does not store your information indefinitely. We retain information only for as long as necessary:
- Active accounts: All account information is retained for as long as the account remains active and for as long as necessary to provide services.
- Closed accounts: Even after an account is closed, information may be retained for a specified period for legal, regulatory, and administrative purposes.
- Financial transaction records: Retention of financial transaction records for a specified period is mandatory under applicable law.
- Marketing data: Automatically deleted after you withdraw your consent, or after a specified period of inactivity.
Protection of minors
9a99 strictly prohibits providing services to anyone under the age of 21. We treat the protection of minors as our highest priority and take the following steps in this regard:
- An age verification process is followed at the time of registration.
- Additional identity verification documents are requested in suspicious cases.
- If a member is found to be under 21, their account is immediately suspended and appropriate action is taken based on transaction records.
- We never intentionally collect information from minors.
If you believe a minor is using our services, please inform us at [email protected].
International data transfers
9a99's services are primarily operated for users in Bangladesh. However, for technical reasons, some data may be processed or stored on servers in other countries. In such cases:
- We ensure that the receiving country or organization maintains adequate data protection standards.
- Third-party service providers are contractually bound to comply with our privacy standards.
- SSL encryption and other security measures also apply to international transfers.
Marketing communications
If you have given consent to marketing communications at the time of registration or at a later time, we may inform you about the following:
- Information about new bonus offers and promotions
- Announcements of new game categories or special events
- Notifications of important account and policy changes
- Advice and information related to responsible gaming
Withdrawing consent
You may opt out of marketing communications at any time. You can stop marketing communications by clicking the "Unsubscribe" link at the bottom of an email, by sending an email to [email protected], or by submitting a request via live chat. Please note that important account and transaction notifications cannot be stopped, as these are part of the service.
Notice regarding third-party websites
The 9a99.lat website may sometimes refer to third-party services, such as payment service providers bKash, Nagad, or Rocket. These third parties have their own privacy policies, and 9a99 is not responsible for how your information is stored or used on their websites.
We recommend that you read the privacy policy of any third-party service before using it.
Changes and updates to this Policy
9a99 reserves the right to change or update this Privacy Policy at any time. In the event of significant changes to the Policy:
- The "Last Updated" date at the top of this page will be changed.
- Registered members will be informed about significant changes via their email.
- Continued use of the website after changes are made will be considered as your agreement to the updated Policy.
We recommend that you review this Policy regularly, especially if you actively use our services.
Privacy Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Or speak to us directly in Bengali via 24/7 live chat.