Our commitment to responsible gaming at 9a99
A gaming experience is enjoyable only when it is played in a controlled and mindful way. 9a99 always places the wellbeing and safety of its players first.
Why is responsible gaming important?
Online gaming is a form of entertainment — it should never be a primary source of income. 9a99 believes every player has the right to play safely and in a controlled manner. Our responsible gaming policy is designed so that you always remain in control of your own decisions.
Thousands of players across Bangladesh enjoy sports betting, cricket bets, slot games, and live casino on 9a99 every day. We want this experience to always remain enjoyable and for no one to fall victim to gambling addiction. On this page we explain in detail how you can set your own gaming limits, seek help when needed, and enjoy gaming responsibly.
Important reminder: 9a99 is for players aged 21 and above only. If you feel that gaming is having a negative impact on your financial or mental health, contact our 24/7 live chat support immediately.
Our protection tools
9a99 provides a number of effective tools to keep your gaming experience safe on the platform.
Set a deposit limit
Set how much money you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. A request to increase the limit takes 24 hours to come into effect, but decreasing it is instant. Remember, the minimum deposit is ৳300.
Self-exclusion
If you want to take a break from gaming for a set period or permanently, use the self-exclusion tool. Your account can be suspended or closed permanently for a chosen duration (starting from 7 days up to permanent closure). No marketing communications will be sent during the exclusion period.
Time-out feature
The time-out feature is useful for a short-term break. Deactivate your account temporarily for 24 hours, 48 hours, 7 days, or 30 days. During a time-out it will not be possible to log in or place bets — this is a healthy way to give yourself a rest.
Session timer and reality check
Set a session timer alert to track how long you have been playing. When the set time passes, a notification will appear showing your total wins and losses. This information will help you make informed decisions.
Set a loss limit
Set up automatic bet suspension once a specified loss amount is reached. Setting a daily, weekly, or monthly loss limit removes the risk of playing beyond your budget. This is one of the most effective ways to protect your finances.
24/7 Bengali Support
Our support team is always ready to help with any gaming-related concern. Contact us at any time of day or night via live chat in Bengali. The support team can also assist with deposit limits, self-exclusion, or account closure.
21+ age verification
9a99 is strictly for players aged 21 and above only. We verify age at registration and minors are not permitted to open an account. This is a non-negotiable rule of our platform.
If a minor in your household uses your device, use protective software. Never share your account password with anyone. Do not leave your device without logging out.
If we believe an account is being operated by a minor, we reserve the right to suspend or cancel that account at any time.
Minor protection checklist
- Use a strong password for your account and do not share it with anyone
- Always log out after playing
- Install parental control software on shared devices
- Keep bank cards or bKash / Nagad apps out of reach of children
- If you have any concerns, notify our support team immediately
Signs of problem gambling
Gambling or betting is entertainment — but sometimes it can go out of control. If the following signs appear, you should seek help promptly:
- You keep wanting to bet more to recover your losses
- Gaming is causing you to drift away from family, friends, or work
- You are taking on debt or spending your savings to bet
- You have tried to stop playing but cannot
- You are lying about or hiding your gaming
- You feel restless, irritable, or anxious when you are not playing
- You only enjoy it when you bet more money than before
Steps to getting help
If any of the above signs appear, do not worry — help is always available. Follow the steps below:
Acknowledge it to yourself
Accepting that there is a problem is the first step toward a solution. This is not a sign of weakness; it takes courage.
Take a break from playing
Contact our support to activate a time-out or self-exclusion — it will take effect immediately.
Tell someone you trust
Talk to a family member or friend. Recovery is easier with someone by your side than fighting alone.
Seek professional help
See a mental health professional or counsellor. Gambling addiction is treatable and full recovery is possible.
Rebuild your budget
Work with a financial advisor to create a budget and limit gaming-related spending.
The golden rules of responsible gaming
Following these simple rules will keep gaming enjoyable at all times and reduce the risk of harm.
Do
- Play for entertainment only, not as a source of income
- Only bet what you can afford to lose
- Set a time and money limit before each session
- Take regular breaks and spend time on other activities
- If something feels wrong, contact support right away
Don't
- Do not bet more to chase your losses
- Do not bet while drinking or under emotional stress
- Do not bet with borrowed money or credit
- Do not play with money set aside for essential expenses
- Do not allow minors to use your account
Need help? We are here
For anything related to responsible gaming — setting deposit limits, self-exclusion, or simply getting advice — our support team is always ready.
Live Chat
Instant support in Bengali 24/7. Click the chat icon on the platform.
[email protected]
We will reply as soon as possible.
Frequently Asked Questions
The most frequently asked questions about responsible gaming are answered below.
Play safely,
game responsibly
All the support you need to keep your gaming experience enjoyable at 9a99 is always available. Browse games, learn the rules, or get help.